Customer Testimonials
I appreciate how I was treated this time around as I spoke to the manager directly, told her my car was leaking, took it in, was looked at and they fixed it quick. Jerry and the manager thank you. The times Iāve taken it in I have been helped, they do work with me, and that itself says a lot. Thank You again. Erika C.
Great service and help on my vehicle service š the time of servicing was fast. Recommend
Thanks for the oil change, and the car wash and the ride back to work. I really appreciate it
Daniel is unprofessiomal and should not deal with clients. A formal complaint has been issued
I was not satisfied with the process and it seemed dishonest at times , I would not recommend this dealership.
My wife was told things to repair that didnāt need to be. Will not ever go back again nor recommend!!!
The employees were very helpful and courteous. They went above and beyond to help me with my last free service.
Good experience ! Oscar was great and the service was fast. I work for the City and let other coworkers know about the great service š
Oscar was great. He listened to my concerns, adequately addressed them, and even helped get me in a short term rental while the work was being performed. He was personable and a great representative for the dealer.
Gerry provides great customer service and pays attention to detail - professional is a one word I would use to describe him
No son nada profecionales y no supieron hacer su trabajo ,solo gastaron mi gasolina y metieron millas a mi carro
great service - keep me in formed about my service and took care of everything that I was concern with - took a while to get to the root of the issue, but I was happy about the outcome - rather it be long and done right then quick and having to return - Oscar was of great help and support
Envision has, for the most part, taken care of my vehicles with no issues. Although this visit there were some hiccups the service department came through in the end. Just wish it would have been resolved sooner.
Taking your car in for extended warrantee work during holidays provides a few challenges being that in our case you we needed to deal with a third party extended warrantee provider and varied holiday hours. The experience was great, the service representative kept us informed, provided us with options, gave suggestions, and the service was completed sooner than the estimated completion date.
Very pleasant experience. My service adviser oscar was amazing to work with very helpful and professional
Good service from this dealership. They were able to get my jeep serviced on a Saturday at 1pm and got it back at 3pm. Oil and cooling system service was great
I went in an issue not only was it fixed but also my recalls where fixed super friendly manner.
Gerry is awesome and very professional. I recommend him for any service you need. I am very impressed by his work ethic
Amazing experience and professional. Listened to my needs and made it happen! Overall great and seamless experience!
Iāve been going there for the last five years since I had my Jeep. Jonathan has been the one who helps me most of the time and does an excellent job explaining everything. My car needs and doesnāt try to sell me stuff I donāt need.
As always, everyone in the service center was amazing! They did an excellent job getting my car finished on time!
Great team with a great manager. They were very informative and kept me in the loop with my service.
"I'm impressed with how the service department routinely checks one's vehicle for any possible problems!"
Sal made the sale go as smooth as possible, without being in person and even delivered the car himself
After a day of negotiations for a used Lexus, and offering to pay full asking price as an out of state customer, at the end of the day manager Daniel came up with an additional $10,000 in fees above asking price. $7,000 in paint protection package on a car that already had scratches and 3,000 in mandatory shipping charges. Total scam!!!Beware of doing any business here!!!
Envision is a deceptive dealership who engages in bait and switch, and in addition does not follow through with approved/signed Due Bill and with promised services. Stay away.
Service not good they donāt have oil after 4 hours of waiting for my truck .
Liam was exceptionaly helpful in responding to my query about a vehicle I was interested in.
We called it a vehicle was still available and at that price it showed online. It was a 2023 Yukon Denali. Showed the retail at $89,995. Dealer discount at $23,409. Internet price at $66,586. Diego confirmed the vehicle was still available and at that price. We arrived, test drove the vehicle and agreed to purchase the car. We agreed on purchasing an extended warranty at $35 additional every month. They ran our credit, got the car detailed and filled up the tank. My wife left with our child while I did the paperwork. At the end of signing, I noticed they marked the cost of ... Read More DealerRater - Sep 8, 2025
I just leased a Wrangler with Envision and it was the BEST experience. I worked with Asad and Tony delivered my car. I spoke with at least 6 different dealerships and no one gave me this excellent of a deal and service. They delivered my car to me and did everything else online. What an amazing experience! I would refer Asad and Tony all day long. My Wrangler is even better than expected. Tony took the time to go over how the Jeep worked too. LOVE LOVE my new Jeep!
I found the vehicle I wanted online and we spoke numerous times over the phone to work out the dealāthe cost, the money down, and no trade-in (I live in TX, and they knew this), the DEAL. When the day came to travel, they said they didn't want a cashier's check for the down payment, they wanted cashā$18,000. Not really what I wanted to taxi and fly with, but I did it. Then, they called back a few hours later and said they wanted $5,000 on a credit card too, in advance, because someone was looking at the ... Read More DealerRater - Nov 13, 2024
āJoeā is a shady salesperson who tried to bait and switch the price of a used vehicle by thousands of dollars. When I questioned him to avoid a wasted trip (they have the car I am ready to purchase in a rare color he said he would follow up be email. Im still waiting and definitely not driving to West Covina. Id rather a different car then someone as rude as he presented
Beware do not take your vehicle to this dealership you will regret it's a complete waste of time. I took my RAM 1500 truck with the Park sense and Service Shifter warning lights coming on and was advised my software needed updating so I paid $220, and that it should correct the problem and it did not. I had already serviced the truck elsewhere so nothing to be done except warning light problem. I returned again and was advised by Jonathan service advisor the master mechanic would check it out. I picked up the truck and as I was driving off ... Read More DealerRater - May 14, 2024
This was the worst vehicle buying experience I have ever had. I was lied to multiple times and constantly told they were trying to help me yet continuous lies.
I bought my vehicle on the 31st of March. Before I signed papers I told them the radio had an error on it that stated it needed to be serviced. They assured me it was just a 10 minute update and to just come back the following day they would take care of it. I return the following day and they told me the vehicle was fixed so I left and 5 minutes ... Read More DealerRater - Apr 24, 2024
Will be reporting and filing compliant at the dmv this dealer ship is disgusting and should be closed (street vendors have more integrity and professionalism than anyone working here including receptionist, so arrogant, itās been 5 months and Iām still waiting on their business office to return a refund due, after cancellation warranty contract.
so i purchase/lease a car in september, and trade in my lease car to them.so dealer took in my lease car, i show them my pay off balance and they agree to paid.however, they delay paying off my car about a month. i got late payment notification from ***** finance becuase they didnt pay. i went back in to talk to them and took them like 45 ~ 50 days from the day i trade in to payoff my car. so later i receive a mail from ***** finance says there is balance is not been paid for aroudn $383. i went back ... Read More DealerRater - Feb 2, 2024
If you want to completely ruin your car buying experience and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nicknamed Tank) and manager Laso Abbas will turn the screws on you for several hours, simply waiting for you to make a mistake, at which point they will pounce with new ways to increase the cost of the car. First off, the car was listed online via several car websites, all with different prices. Then when we got to the dealer, there was ... Read More DealerRater - Feb 2, 2024
Very poor experience! First off they promised me a price of around 27k and charged 32k doesnāt stop there. I put 9k down payment. They charged for tire package I never asked for and Iāve been going back and fourth for nearly 4 months trying to get someone to refund the contract back to the bank. They hang up, donāt answer, or tell me the manger is in a meeting. I had to drive an hour and 36 minutes from my home to the dealership. And also once again to sign the cancellation and still hasnāt been refunded ... Read More DealerRater - Dec 13, 2023
I bought a vehicle from Nate but unfortunately I brought the same vehicle back a week after I bought it because it had mechanical issues itās now been almost 2 weeks and everyone from service And sales keeps giving me the runaround they keep passing the ball blaming one another and thereās no specific person to speak with even apparently a man named Laslow whoās supposedly the boss hides and doesnāt answer your call or his too busy or in a meeting or not there today all lies which in the same day. These guys are content ... Read More DealerRater - Dec 10, 2023
Service was convenient, helpful and quick.staff was professional and courteous. Hassle-free service is much appreciated.
Easy appointment service and convenient. Service department staff was very friendly and area was clean. My vehicle was serviced and checked for any other issues. Thank you to the Service Dept. Team for taking great care with my vehicle. See you for the next Service.
The advisor was good. The tech left obbd sensor hanging and lost.my obd2 module that was connected to the port. I was told that nothing was there but I know it was there. They blamed the tow truck driver but the tow.truck driver did not touch that part of the car.
Maryam is helpful for being new in the job. Given she is new, she is willing to learn and help you
I always get my service done here because they are reliable and efficient. I always trust them with my Jeep!
I had a great experience. The customer service was great. Everyone was helpful. Will definitely recommend.
Nice people and pretty good customer service i will definitely take back my truck for service here
Awesome experience at this dealer. The service supervisor made sure I was satisfied In every way possible.
Great experience, love all the staff, itās always an easy process to drop off my car.
Dealing with the service department is always easy and they are always knowledgeable about what is going on.
My experience with the dealerās service for my vehicle was extremely disappointing. They had my car for approximately 8 months, during which I encountered a series of issues. The primary concern I brought the car in for was never fully resolved, despite numerous attempts. Communication was also a major problem, as I often had to initiate contact to get updates on the status of my vehicle. This extended timeframe without a satisfactory resolution has left me extremely dissatisfied with the service provided.
Excellent customer service. Communication very thorough and precise. Maintenance done in a timely manner. Great response time
My service provider Kenny did a great job he was very tentative and timely. Also made sure everything was well taken care of on my vehicle.
Had to wait 3 days before I received a copy of my contract.I called for 3 days with no response. I even let them know I was coming in on the third day to pick up my contract. When I arrived there my paper work still wasn't ready. I had to wait a half hour for them to get my copy.
Upon arrival service advisor Jonathan came out and took care of my needs he advised me how long the whole process would take and communicated the whole process
Fast reliable and efficient in and out service good in person customer service id come back no issues š
Great service and knowledgeable staffs. The advisor who helped me was very professional and efficient, making my experience very pleasant.
I came in for a simple oil change service and was told I needed a few more maintenance services done that they were able to get done at my visit and my car was done before I knew it. definitely going to continue coming back here.
I explained my problem with my Jeep. All that was done was clear codes and did not try to resolve the issue. Did not try to troubleshoot the problem. Simply said, bring it back if the problem is still there. You are supposed to be the professionals and fix the problem. Not just simply erase the codes and hope it goes away. I am very disappointed with their service.
I have used Envision, West Covina for 5 years now for my Dodge Ram and they have just always worked especially hard to make sure I was fully satisfied. And I am still satisfied. I recommend them fully.
My service advisor, Maryam Ziglari, was efficient and extremely helpful with providing the upmost professional service. She was easy to talk to and very friendly. Thank you, Maryam!
We appreciate Envision always taking care us during our visits for service and addressing our concerns
The service was quick and efficient and professionally handled. Thank you for your service for my truck.
Really bad experience. V2 and the others there were nice and determined to make the deal, and they did. But in prior texts with Drew, we banged out the numbers (which was not the deal I got) and that's the reason I drove an hour to make it happen. When I got there, Drew wasn't there and they said they were unable to honor that deal. I felt taken advantage of but proceeded anyway because I really wanted the car, paying $6500 more than what was discussed with Drew. I've bought enough cars in my lifetime to know ... Read More DealerRater - Oct 18, 2023
The service came in a timely matter and the customer service was great. They helped me with my car.
The service department was amazing when it came with helping with my car. The advisors and service manager were very caring and helpful.
They need to be more responsible with there promises. Also not lying about service issues or protocols
Service department staff is amazing, I always bring my vehicles here and they make you feel like family.
Complete nightmare from scheduling to service execution. I've brought the car that I purchased from your dealership back for service multiple times. Each visit my time is wasted. The last time they messed up my alignment and had to bring it back right after leaving the lot. I will be avoiding Envision and will not recommend you to my family/friends/social media followers who are currently looking for new cars.
Not only did I have a great experience at this dealership, I took home the car I went in for! Joe, our sales person was just amazing, he is knowledgeable and great at his job. Not one did I feel pressured by him or anyone. Highly recommend this dealership!
Service was on time, accurate, pricing was aligned with what communicated at the beginning. I am ver satisfied
Brian has excellent service Fajad same think good people very good service I recommend to go there Thank you for the good attention
I bought a vehicle. Asked that they use the lender I already pre-qualified with because I didn't want my credit ran multiple times by multiple lenders. They didn't listen now my score is down 17 points. Then they said I was in luck and they were zeroing out the lease trade-in. There was a negative amount charged from that, when I complained they tried to say that was the turn in fee for the lease. Luckily I have the payout letter and it was lower than what the couple hundred plus they were trying to charge me, so they ... Read More DealerRater - Oct 5, 2023
good place, easy to deal with. recommended; given 4 star is because there is always room to grow
This dealership is dishonest, manipulative and unserious. Borderline criminal sty away. They make promises and break every one of them - they can not be trusted. Except to take as much of your money as possible.
It was a good experience, I went there with just me and my two young boys age 4 an 5, We worked out a deal pretty quick and the manager was very on hands and took care of my needs, even with two kids that just wanted to play the whole time, was able to purchase my dream truck with a 600 fico score. these guys are pretty amazing and can get it done, I still need to return for my full tank of gas but its ok, I am sure there word is good for it, thanks Guys!
I called and made the appointment. My first visit since under new management. A guy directed me to the service desk and opened the door for me. The service agent took my information and said the would call me when the service was completed. That afternoon I received a call and arrived to pick it up. Approximately 5 min wait from signing the paperwork to driving my vehicle. I will definitely give Envision West Covina another opportunity for my business at my next service.
Great Customer Service The person that helped me was very nice and i appreciate it.
The couple times Iāve been there for service, not satisfied. Itās difficult to reach anyone over the phone and receiving calls back after leaving messages is even worse. Service prices are also through the roof.
I have always had issues with this service center and this last visit wasn't any different.
Henry in service was very helpful and worked with me to to get my vehicle outfitted
Very pleased with the service. This dealer has had multiple owners during the last few years. Frankly the sales and service was lousy. I was pleasantly surprised this time with the service. I would give five stars but I will wait and see if things are really different. But I will definitely be back.
They tell you a lot of lies itās not right the way the sale you the cars very disappointed
Your service department was one of the worst service dept. I have ever had to deal with no one knew anything about the state of me car when i came in to check on it. Service had it for 8 days without having someone call me and tell me a part hasn't come in yet.
y partner and I have been trying to get a new vehicle for our business for the past 2 weeks and we ended up agreeing that the Chrysler Pacifica Hybrid Touring L was going to be the vehicle of our choice. After consulting with numerous dealerships and dealerships in other cities we were convinced to go with Eric and Laso at CDJR West Covina. They offered the best deal on the Pacifica and it all started off well, but that's when the lies started. We were told by Eric or Laso that we would be able to get the vehicle ... Read More DealerRater - Sep 11, 2023
My partner and I have beenĀ trying to get a new vehicle for our businessĀ for the past 2 weeks and we ended up agreeing that the Chrysler Pacifica Hybrid Touring L was going to be the vehicle of our choice.Ā After consulting with numerous dealerships and dealerships in other cities we were convinced to go with Eric and Laso atĀ CDJR West Covina. They offered the best deal on the Pacifica and it all started off well, but that's when the lies started.Ā We were told byĀ Eric or Laso thatĀ we would be able to get the vehicle ... Read More DealerRater - Sep 9, 2023
If I able to give a zero rating for this Service branch, I would have. Their level of carefree attitude is over the top with no sense of urgency when they have custody of your vehicle. Save yourself the hassles and find a better dealership.
Frauds and criminals- they failed to pay off my car they purchased in time leaving me negative credit points and have completely neglected to fix their wrong even after 15 plus calls promising to do something. I have reported them to the BBB, give your money elsewhere!!
The service provided by the advisors were amazing. They had my car serviced very quick.
Service writer, Victor Marquez did a great job communicating repairs needed and repairing my vehicle.
Bait and switch with salesperson, $6k mandatory āaccessoryā package, intimidation tactics. First time at a dealership for a used vehicle, but the experience lived up to its horrendous reputation at this one. They had the exact vehicle we wanted otherwise weād have avoided the dealerships at all costs.
Arby was a very nice person considerate listened to and understood what we were looking for
Biggest waste of my time. Rudest service and horrible communication. They kept my truck for TWO MONTHS and didnāt do anything to it
Dinged my door and asked for touch up paint and they never responded to me
Finish my vehicle in a timely manner and thoroughly checked it. Totally satisfied with the results
They give me the car duty and half tank only gas and no discounts. And the car have scratch.
Pathetic service dept. Victor, ken are pathetic and I will never recommend your store. Thank you for nothing but a big waste of time.
Everything was fine, now I have an engine light. I have to return to Dealer again.
Conveniently located to my home. I can walk to the dealership in about 5 minutes.
I originall brought my truck in for 3 recalls. when i got my truck back i had three scratches on the top of my front grill. the scratches were consistent if someone reaching into the engine bay and thier belt buckle or something scratched the truck. I notified the service department immediately and the advised me to make an appointment to get it fixed. i explained to them that my truck is my only means of transportation and was advised that they did not have a loaner program. They told me I need to rent a car if I wanted to ... Read More DealerRater - Aug 21, 2023
Friendly willingness to help answer all questions. Very thorough making sure they deliver the best deals and specials and offers on all their vehicles. Making sure they send customers out the door. Happy with out any buyers remorse